Privacy Policy – Bet393 Game Data Protection

Bet393 game is committed to protecting the privacy of every player who uses our platform. We understand that handing over personal information requires trust, and we take that responsibility seriously. This Privacy Policy has been written to be clear and readable — not full of legal jargon that is difficult to understand.

This document covers what personal information is collected, why it is collected, how it is used, who it may be shared with and for how long it is kept. It also explains the rights you have over your own data and how to exercise them.

The policy applies to all data collected when you visit the bet393 game website, use the Android app, create an account, make a deposit or withdrawal in PKR, place bets, contact support or otherwise interact with the platform in any way.

If you have any questions about anything in this policy that are not answered here, you are welcome to reach out to the support team. Contact details are provided in the final section of this document.

Bet393 game collects personal data in two ways: information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Full name, as used on your official identity documents
• Date of birth, used for age verification (18+ requirement)
• Mobile phone number and email address, used for account communication and verification
• Payment method details required to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets
• Identity documents, such as a national identity card or passport, submitted for verification purposes if requested
• Communications you send to the support team, including queries, complaints and feedback

Information collected automatically:

• Device information including device type, operating system version and browser type
• IP address and approximate geographic location derived from it
• Session data including login times, pages visited and features used within the platform
• Betting and gaming activity records, including game history, deposit and withdrawal history and bonus usage
• Cookie data as described in the Cookies section of this policy

Every piece of data collected by bet393 game is used for a specific, legitimate purpose. We do not use your data for anything beyond what is described here without notifying you first.

• Account operation: Your name, contact details and login credentials are used to create, maintain and secure your account on the platform.
• Age and identity verification: Date of birth and, where requested, identity documents are used to confirm that you are 18 or older and that your account details are accurate.
• Processing PKR transactions: Financial data is used exclusively to process your deposits and withdrawals via your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• Customer support: Contact information and your account history are used to resolve support queries, investigate complaints and respond to requests about your account.
• Security and fraud prevention: Usage data, IP addresses and device information are monitored to detect suspicious activity, prevent fraud and protect the platform's integrity.
• Platform improvement: Aggregated, anonymised usage data helps us understand how the platform is used so we can improve performance, navigation and the overall experience.
• Responsible gaming monitoring: Gaming activity data is reviewed as part of our responsible gaming commitments. Patterns suggesting problematic behaviour may prompt a welfare check from the support team.
• Communications: We may use your email or phone number to send important account-related notifications — such as deposit confirmations, withdrawal updates or security alerts. This is not marketing; it is operational communication.

All financial transactions on the bet393 game platform are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, card or any other supported mobile wallet, you provide payment details that are necessary to complete the transaction.

How your payment data is handled:

• Payment method details are transmitted securely to the relevant payment provider to process the transaction. They are not stored on the bet393 game platform in full.
• Transaction records — including amount, date, time, method and status — are retained in your account history for operational, support and record-keeping purposes.
• Payment data is never shared with any third party other than the payment provider required to process your specific transaction.
• In the event of a disputed withdrawal or transaction query, the records held by the platform and the payment provider together form the authoritative record.

If you believe a transaction in your account history is incorrect, contact support immediately. Transaction disputes are reviewed promptly and you will be kept informed of the outcome.

The bet393 game website and app use cookies and similar technologies to make the platform work properly and to give you a better experience. Here is a plain-English breakdown of how cookies are used:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your account state while you are playing and enable secure navigation between pages. Without these cookies, the platform cannot work correctly.
• Preference cookies: These remember your settings and preferences — such as your preferred language, display settings or last used deposit method — so you do not have to re-enter them every time you log in.
• Analytics cookies: Anonymised data about how pages are used helps us identify performance issues and improve the platform. This data does not identify individual users personally.

Bet393 game does not use third-party advertising cookies or tracking pixels that send personal data to external advertising networks. You will not be followed across the web by targeted ads as a result of visiting this platform.

Most browsers allow you to view, manage and delete cookies through their settings. Disabling essential cookies will affect the functionality of the platform — for example, you may be unable to remain logged in or process transactions correctly.

Bet393 game does not sell personal data. We share personal information only in the following limited and specific circumstances:

• Payment providers: When you make a deposit or withdrawal, the necessary payment details are shared with the relevant provider (JazzCash, Easypaisa, Raast or your bank) solely to process that transaction. These providers operate under their own privacy policies and security standards.
• Technology and infrastructure partners: The platform relies on third-party technology for hosting, server infrastructure, app distribution and similar operational functions. These partners process data only as directed by bet393 game and are contractually obligated to keep it confidential.
• Fraud prevention and security: In cases of suspected fraud, money laundering or other illegal activity, data may be shared with relevant security services or reviewed by specialist fraud prevention systems.
• Legal obligations: If required by applicable law or a legitimate legal process, bet393 game may disclose personal data to the extent strictly required to comply with that obligation.

Outside of the circumstances listed above, your personal data stays within the bet393 game operational environment. It is not shared for marketing purposes, data analytics by third parties, or any commercial purpose unrelated to your account.

Protecting your personal and financial data is one of our highest operational priorities. Bet393 game implements a range of security measures to guard against unauthorised access, data loss and misuse:

• Data transmitted between your device and the platform is encrypted using TLS (Transport Layer Security), which prevents interception during transmission.
• Stored personal data is protected using encryption at rest, ensuring that even if storage systems were accessed without authorisation, the data would not be readable.
• Access to personal data within the platform is restricted to authorised personnel only, on a need-to-know basis. Access is logged and reviewed.
• Account login is protected by password authentication. We strongly recommend choosing a unique, strong password and not reusing passwords from other platforms.
• Suspicious login attempts and unusual account activity are monitored and may trigger additional security checks before access is granted.

Bet393 game retains personal data only for as long as it is needed for the purposes it was collected, or as required by applicable record-keeping standards. The following general retention guidelines apply:

• Active account data: Personal data associated with an active account is retained for the duration of the account's active life on the platform.
• Transaction records: Financial transaction records, including PKR deposit and withdrawal history, are retained for a minimum period for operational and dispute resolution purposes.
• Verification documents: Identity and age verification documents are retained for the period required to satisfy verification obligations and are securely deleted thereafter.
• Support communications: Records of support interactions are retained for a reasonable period to allow follow-up and quality review.
• Closed accounts: Following voluntary account closure, personal data is retained for a defined period in case of future disputes or queries, after which it is deleted or anonymised.
• Banned or suspended accounts: Records associated with accounts closed due to breaches of Terms and Conditions may be retained for longer to prevent future abuse.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

You have meaningful rights over the personal data that bet393 game holds about you. These include:

• Right of access: You may request a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it. You can update most account details directly through your account settings.
• Right to deletion: You may request deletion of your personal data. Requests will be honoured subject to any legal or operational obligations that require us to retain certain records for a defined period.
• Right to restrict processing: In certain circumstances, you may ask us to limit how your data is used while a dispute or query is being resolved.
• Right to data portability: You may request your personal data in a structured, commonly used format so that you can transfer it if needed.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact the support team with your request. We may need to verify your identity before actioning a data rights request to ensure we are dealing with the genuine account holder.

The bet393 game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we discover or are made aware that an account has been created by someone under 18, the account will be immediately suspended, all associated data reviewed, and the account permanently closed. Any balance held in an underage account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and have reason to believe that a minor has registered on the platform using their own or another person's details, please contact support immediately so that we can investigate and take appropriate action without delay.

We also strongly encourage parents and guardians to use available parental control tools on shared devices to prevent underage access to online gaming platforms.

Bet393 game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable standards. When updates are made, the revised policy will be published on this page with the updated "Last updated" date shown at the top.

For significant changes to how personal data is handled, we will make reasonable efforts to inform registered users — for example through an in-platform notification or email to your registered address. However, it remains your responsibility to review this page periodically to stay informed.

Continued use of the platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with a material change, you should stop using the platform and contact support to close your account and request data deletion.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the bet393 game support team. We aim to respond to all privacy-related queries promptly and thoroughly.

You can also find answers to common questions about accounts and data on the FAQ page. For information about how your account activity and gaming behaviour are managed, please also review the Responsible Gaming page.